To contact customer support please EMAIL SHCTRANSFER@YAHOO.COM
Please allow 1-2 FULL business days , if a response is not given please resend to ensure it came through on our end.
We have multiple platforms that we sell on such as AMAZON, ETSY, our Website and our App. We process 300-500 orders a day in addition to our commercial contract printing.
Please note the TAT time is the processing time we have to process, package and place your items in the shipping carriers hands. This does not include the days it will take for the item to process through the shipping facilities to you. Due to Covid-19 Next Day shipping is not guaranteed with USPS or UPS.
What if I received a partial order?
If your order arrives as partial please first sign into your order and see if it shows pending. If it does that means that item the shop is currently in process or printing more of. Certain screens will surge higher than the inventory we have predicted and more will need to be printed to meet the overage that shopify sometimes does not catch within the 8 hour inventory time difference.
If the order does not show opened you can email email@example.com with a copy of your packing slip and the missing item details a invoice will be reopened at this time.
Can you rush my order?
Do Rep Codes work on Custom and Embroidery Items?
Rep codes will not discount any embroidery item, only discount codes issued directly from SHC will discount your embroidered items.
I have a shipping notification but it does not show scanned in?
If your shipping notification states the label was printed past 3:00 PM Eastern Standard Time that means it will scan in the following day.