Commonly Asked Questions


 

    CUTOFF TIME: Orders Placed After 3 PM On Fridays will be counted as business Day 1 on Monday Morning. This includes orders placed on the weekends and Closure Dates. Orders that have a shipping label generated past cutoff time will be shipped the following business day. 

     

     

    Are you open on the weekends? 

    No we are closed on the weekends. 

    What is the best way to contact about a issue I have ? 

    -To Add to or Edit an order please click the add to order tab under Customer Support

    -If you are missing a item please click on the Missing Item Tab under customer support

    - If you need a order update please email shctransfer@yahoo.com 

     

    Can I Use A Cricut Easy Press? 

    We suggest you use a heat press for even pressure and heat to the entire transfer.

     

    Can I Pick Up My Order ? 

    Due to Covid 19 we do not allow in store shopping at this time, to arrange for contactless local delivery service please email our CSR team. 

     

    How is My Order Packaged? 

    Contents are placed in a clear poly bag, that clear bag is then placed into a Rigid Cardboard Mailer then the Rigid mailer is then placed in another Poly Mailer.  

     

    Can I De-Stash? 

    You are only allowed to Destash Screens from other designers with their permission. Only SHC Exclusives are automatically approved. 

     

    Are screens in stock ? 

    Yes! We produce all items on the site here in our shop in Atlanta, GA. So all silk screen printing and embroidery is done by us. The only time an item is not in stock is if noted on your order slip and we are needing to reprint and restock the items. We strive to have these items printed and back on the shelves in 24-72 hours. 

     

    What if I received a partial order? 

    If your order arrives as partial please first sign into your order and see if it shows pending. If it does that means that item the shop is currently in process or printing more of. Certain screens will surge higher than the inventory we have predicted and more will need to be printed to meet the overage that shopify sometimes does not catch within the 8 hour inventory time difference. 

    If you do not see a open order please click on the Missing Item Tab

     

    What if my order needs to be edited for add-ons or canceled? 

    Please use the form on the Add/Edit Tab 

     

    Can you rush my order? 

    We do not offer Rush At this time

     

    What if my order hasn't moved after shipping? 

    Please allow a full 48 Hours

    We know the Facilities are busy, you know the facilities are busy -  you can use 

    https://www.usps.com/text-tracking/welcome.htm for USPS generally packages move within 24 hours using this feature. 

    https://www.ups.com/us/en/help-center/claims-support.page for UPS generally there is movement within 12-24 hours 

     

    Will Rep Codes Discount Customs and Embroidery Items?

    No. Rep codes will not discount any embroidery or custom items offered by SHC. Only SHC issued codes will work on these items.  

     

    2021 CLOSURE DATES
    New Years- JAN. 1, 2021-JAN. 4,2021 CLOSED
    MLK DAY- JAN.18, 2021 - MAIL WILL NOT RUN
    PRESIDENTS DAY- FEB. 15, 2021- MAIL WILL NOT RUN
    FEB 27th & 28Th CLOSED NO WEEKEND COMMERCIAL  STAFF 
    APRIL 16- APRIL 23 CLOSED  COMMERCIAL ORDERS & STAFF ONLY no website, amazon, etsy or app orders will be process during this week.  
    MEMORIAL DAY- MAY 31, 2021 CLOSED
    INDEPENDENCE DAY - JULY 1, 2021- JULY 10, 2021 CLOSED
    LABOR DAY - SEP. 6, 2021 - CLOSED
    COLUMBUS DAY- OCT.11 MAIL WILL NOT RUN
    VETERANS DAY - NOV. 11 CLOSED
    THANKSGIVING- NOV. 20-NOV. 26 CLOSED
    CHRISTMAS - DEC. 17-DEC.31 CLOSED