Return/Refund/Shipping Policy and FAQS

CUSTOMER SERVICE ASSISTANCE IS ONLY THROUGH THE CHAT ICON ON THE WEBSITE 

    Turn around time processing : 

    If your order is placed on the 10th the first business day would be considered as the 11th. You will need to add the days mentioned below to estimate your shipping time frame. If you contact customer service before it is the scheduled ship time your order will be moved to the end of production.  If you need to RUSH and order there is a 20% fee that will need to be invoiced by the customer service team. 

    Processing times : 

    RTS Screen Prints : 0-3 Business Days

    DTF Prints 0-5 Business Days

    Pre-Order Prints - 5-8 Business Days

    Custom Prints - 3-9 Business Days 

    Graphic Tees - 3-10  Business Days add 2 days for orders with 30+ items

    Embroidery: 4-15 Business Days 


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    REFUND & RETURN POLICY
         Due to the nature of our products, we do not accept returns, exchanges, cancellations, or refunds. Please make sure your order is correct before submitting.
       In the event of a defective print or item , please contact us within 5 business days of receipt to for a resolution. If a problem with a transfer or garment is determined to be defective, we will offer a resolution of a refund. The resolution will be at the discretion of our company. We will only reconcile the issue of the screen print transfer, not any 3rd party items the screen print may have been pressed on, such as a shirt, bag etc.. We will not refund or replace due to user error or if the item was pressed with a hobby or craft press. Our prints are made for commercial purposes with a commercial press

    If package/screens/shirts are lost or damaged during shipping transit we will file ask you file the claim with the carrier on your end with the insurance provided and selected with your purchase at the time of checkout. 


    In the event of a missing or incorrect item, please contact us within 5 business days of receipt for a refund. We will not issue replacement shipments as this is outside of the federal trade commission's terms which states we must process a refund for any item that may be incorrect or missing.


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     HOW TO CONTACT US

    Please use the chat feature on the website, social media platforms are not a method of contact for our business. If you attempt to contact us through any chat feature you will be directed to use the customer service chat icon. We do not have a email or another method of contact. 
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    Can I Use An Cricut Easy Press or HTVronet ? 
    We suggest you use a commercial heat press for even pressure and even heat distribution of heat to the entire transfer. 
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    Black Friday Sale Information and Exclusions : 

    Southern Heritage Company SHC Transfers LLC list of terms and exclusions. 

    Some items may oversell due to traffic and volume during this peak sale. Any item that is oversold will be refunded back to the payment method used at checkout. we apologize if this is an inconvenience but Shopify does vary on inventory calculations being correct during peak traffic. 

    Any item purchased prior to the sale beginning will not be price matched nor will refunds be processed . The sale begins Wednesday 11/22/2023 at 8:30 PM EST and ends 11/24/2023 at 9:00 PM EST 

    Embroidery , Graphic Tees, Custom Transfers and Sublimation is excluded from the Black Friday sale . 

     

    Mockup Usage
    Yes , we encourage active customers who will be purchasing our items to use our mockups. We just ask you place your business watermark on the photo. 

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    What if my order needs to be edited for add-ons or canceled? 

    We do not allow ADD ON/ EDITS on orders after July 1st, 2021 . 
    We do not cancel orders unless it is a duplicate order or flagged for fraud by our third party payment processors. 
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    What if my order hasn't moved after shipping? 
    Please allow a full 48 Hours
    We know the Facilities are busy, you know the facilities are busy -  you can use 
    https://www.usps.com/text-tracking/welcome.htm for USPS generally packages move within 24 hours using this feature. 
    https://www.ups.com/us/en/help-center/claims-support.page for UPS generally there is movement within 12-24 hours 
     
     
    Processing times : 

    RTS Screen Prints : 0-3 Business Days

    DTF Prints 0-53Business Days

    Pre-Order Prints - 5-7 Business Days

    Custom Prints - 3-9 Business Days 

    Graphic Tees - 3-10  Business Days add 2 days for orders with 30+ items

    Embroidery: 4-15 Business Days